Privacy Policy

1. About Us
2. About This Privacy Policy
3. What Personal Information We Collect and How We Collect It
4. How We Use Your Personal Information
5. How We Share Your Personal Information
6. Your Marketing Choices (Email)
7. Text Messaging (SMS): Server Alerts Only
8. Retention of Your Data and Deletion
9. International Transfers
10. Changes to This Privacy Policy
11. Contact Us

"We", "us" or "our" means ServerNova, LLC, with its principal place of business located at 612 N Kays Dr 220, Kaysville, UT, US 84037.

Your privacy is important to us, so we've developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the "Services"). Please take a moment to read through this Policy in its entirety.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at support@servernova.net.

We collect personal information that you provide directly to us:

Contact information. If you sign up to receive our newsletter or emails, or become a customer, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services. If you provide a mobile phone number so that we can send you server alerts by text message, we will collect that as well.

Payment information.To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor's applicable privacy policy.

Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.

Communications information. We may also collect other information during our communications with you, including information that you send to us when interacting with our customer service agents, or when you call us or send emails or text messages. This may include information about how you contacted us, your communication preferences, and other information that you choose to share.

We use the personal information we collect for the following reasons:

• To send you our newsletter, or other information or marketing about our Services by email that you think may be of interest to you.
• To send you service alerts about your servers and Services, including scheduled maintenance and outages, by email and, if you provided a mobile number for this purpose, by text message.
• To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
• To provide you with information about the Services that you request from us or which we feel may interest you.
• To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.
• To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.
• To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.
• To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.

We may also use your personal information to fulfill our obligations as set out by the applicable law, or to carry out any other purpose as described to you at the time your personal information was collected.

We may share your personal information in the following ways:

• With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing, message delivery and financial services.
• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.

We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal information if we have a good-faith belief that such sharing is required under applicable legal obligations.

We do not sell, rent, or share mobile phone numbers or text messaging consent with third parties or affiliates for any marketing or promotional purposes.

This section applies to email only. We never send marketing by text message.

When you sign up for a promotion like a sweepstakes, or subscribe to receive our newsletter or marketing/promotional emails, we use your personal information to help us decide which products, services and offers may be of interest to you.

We will send marketing emails to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing emails, we may still send you non-promotional emails, including service alerts. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.

You may unsubscribe from marketing emails through a link we include on messages we send you. You can also ask us to stop sending you marketing emails at any time by contacting us at: support@servernova.net.

We use text messages only to send customers alerts about their servers and Services: scheduled maintenance, service outages, and updates and resolution notices for those events. We do not send marketing, promotional, advertising, or sales text messages, and we will never use SMS for those purposes.

By giving us your mobile phone number to receive server alerts, you agree to receive these text messages at that number. Consent to receive text messages is not a condition of purchasing any goods or services. Message frequency varies and depends on maintenance and outage events. Message and data rates may apply.

To stop receiving text messages, reply STOP to any message. For help, reply HELP or contact us at support@servernova.net. After you reply STOP, we may send one final message confirming that you have been unsubscribed. You can also update your mobile number or text preferences by contacting us at support@servernova.net.

Mobile phone numbers and text messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes. They may be shared only with service providers that deliver our messages on our behalf, and only for that purpose.

See the Messaging Terms & Conditions.