Overview
Priced per user, per month
The rate falls as your headcount rises, and the whole plan moves to the new rate when you cross a band. Every plan carries a one-time $1,000 onboarding fee, and there is no minimum term.
Unlimited helpdesk and remote support, device monitoring and patching, software management and NovaTrack asset tracking, for teams across the United States and Canada.
Core+ adds priority support for $20 per user
Overview
The rate falls as your headcount rises, and the whole plan moves to the new rate when you cross a band. Every plan carries a one-time $1,000 onboarding fee, and there is no minimum term.
Comparison
Core+ is the Core Plan with priority support. Everything the Core Plan carries is carried by both.
| Detail | Core$65 per user per month, to startContact sales | Core+$85 per user per month, to startContact sales |
|---|---|---|
| Fees | ||
| Onboarding | $1,000 one-time. Charged once at the start of any Managed IT package or contract, on either plan. There is no minimum term. | $1,000 one-time. Charged once at the start of any Managed IT package or contract, on either plan. There is no minimum term. |
| Per site, per month | $300. Charged every month on top of the per-user rate, for each physical office that needs on-site or network coverage. A single-site business pays one. | $300. Charged every month on top of the per-user rate, for each physical office that needs on-site or network coverage. A single-site business pays one. |
| Support coverage | ||
| Availability | Mon–Fri 8am–5pm MST | Mon–Fri 7am–7pm MST |
| Ticket priority | Standard queue | Front-of-line escalation |
| On-site support | 4 hrs/month included. On-site visits are covered within 50Hours beyond the monthly allowance are billed at $150/hr. Work outside that radius may incur additional charges. See terms. | 8 hrs/month included. On-site visits are covered within 50Hours beyond the monthly allowance are billed at $150/hr. Work outside that radius may incur additional charges. See terms. |
| After-hours support | Limited availability. Cover outside the plan's stated hours is offered on a limited basis and is not guaranteed. After-hours work is charged at the emergency rate below. See terms. | Limited availability. Cover outside the plan's stated hours is offered on a limited basis and is not guaranteed. After-hours work is charged at the emergency rate below. See terms. |
| Channels | Email, ticket, phone | All channels + direct line |
| After-hours emergency | $195/hr | $175/hr (discounted) |
| Response targets | ||
| Critical | 4–8 hours | 1–2 hours |
| Medium | 8–24 hours | 2–8 hours |
| Low | 24–48 hours | 8–24 hours |
| Managed services | ||
| . Unlimited requests by email, chat or phone. Monday to Friday, 8am to 5pm MST. | ||
| . Unlimited remote help, software installs & user support. | ||
| . RMM on all devices. Automated patching and health alerts. | ||
| . Managed installs, updates and versions for the software your team runs. | ||
| . On-site and network coverage for each physical office. | ||
| . Full hardware inventory with EOL and depreciation tracking. | . Every asset we manage is added to NovaTrack automatically, so the lifecycle, warranty and depreciation view covers the whole estate without anyone entering it by hand. | . Every asset we manage is added to NovaTrack automatically, so the lifecycle, warranty and depreciation view covers the whole estate without anyone entering it by hand. |
| Managed EDR / AV | Not included. Endpoint protection is not part of Core. It can be bought a la carte as an add-on alongside a Core plan; contact sales for scoping. | |
| Available as add-ons | ||
| Mobile device management (MDM) | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. |
| Backup and disaster recovery | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. |
| Identity governance | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. |
| Penetration testing | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. |
| Compliance management | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. |
| Dark web monitoring | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. |
Core
Core+
Prices exclude tax and may change. See terms.
Add-ons
See add-on pricing and estimate how they'll affect your IT package with our easy-to-use estimate tool.
Add-ons, per month
Package Builder
Users
$65 per user / month, Base (1–14 users)
$65
Sites
$300 per site / month
$0
Managed EDR / AV
$6.50 per device / month
$0
Dark web monitoring
$50 per user / month
$0
Identity Governance
$30 per user / month
$0
Quoted add-ons
Scoped per engagement. Tick any you want and sales will quote them with your build.
Sites are charged per physical office. For more than 100 users, or more than a slider reaches, send us your build and we will quote it.
FAQ
Your headcount sets the band, from $60 a user for 1 to 14 people down to $53 for 50 and up, and every user is billed at that band's rate. When you cross into the next band, the whole plan moves to the new rate, not only the users past the line.
Core+ is the Core Plan with priority support, for $208 on-site hours a month instead of 4. Everything else is the same on both. The Core against Core+ comparison lists every difference.
Yes, at $165/hr. Hourly service covers general IT support only.
Yes. Every Managed IT plan carries a one-time $1,000 onboarding fee, charged once at the start.
No. There is no minimum term on Core or Core+.
Yes, we do. When you contact us, please let us know you are a non-profit.
Each physical office that needs on-site or network coverage is $300 a month, on top of the per-user rate. A single-site business pays for one.
Yes. Firewall, switch, access point, and VPN management is part of both Core and Core+, not an add-on.
Core includes 4 on-site hours a month and Core+ includes 8for visits within 50are billed at $150/hr, and work outside that radius may incur additional charges.
Available on a limited basis for general support coverage. Coverage outside your plan's hours is not guaranteed, and emergency work is billed at the emergency rate: $195/hr on Core and $175/hr on Core+. See terms.
No. The response times on this page are targets and the hours are coverage windows. We do not publish an SLA.