Cloud hosting, managed IT, and business applications, all in one place. Choose the services you need or manage everything from one unified platform.
Pay annually and one month is free
Overview
Every package is designed for businesses of all sizes. Whether you're a one-person team or a team of 50, there's an option to fit your needs. Need something more specific? Build a custom configuration to fit your business.
Comparison
Choose from 4 pre-configured packages or build your own. Need more resources? Expand your package through the Client Hub® configurator or contact our sales team. See terms.
Prices exclude tax and may change. See terms.
Add-ons
Customize your resources, users, and more. Use our Package Builder to create a tailored version of any package.
Add-ons, per month
Package Builder
Users on the server
3 users
$0
Extra memory
None
$0
Extra fast storage (NovaNitro)
None
$0
Bulk storage
None
$0
Add-ons
Optional extras for the server, billed per month.
Access
Please note that pricing may vary depending on the quantity selected and the package you choose.
Core Plan
The rate falls as your headcount rises, and the whole plan moves to the new rate when you cross a band. Every plan carries a one-time $500 onboarding fee, and there is no minimum term.
Core+ adds priority support for $20 per user
Comparison
Core+ is the Core Plan with priority support. Everything the Core Plan carries is carried by both, and the coverage below is the whole of the difference.
| Detail | CoreContact sales | Core+Contact sales |
|---|---|---|
| Price | $60per user per month, to start | $80per user per month, to start |
| Fees | ||
| Onboarding | $500 one-time. Charged once at the start of any Managed IT package or contract, on either plan. There is no minimum term. | $500 one-time. Charged once at the start of any Managed IT package or contract, on either plan. There is no minimum term. |
| Per site, per month | $300. Charged every month on top of the per-user rate, for each physical office that needs on-site or network coverage. A single-site business pays one. | $300. Charged every month on top of the per-user rate, for each physical office that needs on-site or network coverage. A single-site business pays one. |
| Support coverage | ||
| Availability | Mon–Fri 8am–5pm MST | Mon–Fri 7am–7pm MST |
| Ticket priority | Standard queue | Front-of-line escalation |
| On-site support | 4 hrs/month included. On-site visits are covered within 50Hours beyond the monthly allowance are billed at $150/hr. Work outside that radius may incur additional charges. See terms. | 8 hrs/month included. On-site visits are covered within 50Hours beyond the monthly allowance are billed at $150/hr. Work outside that radius may incur additional charges. See terms. |
| After-hours support | Limited availability. Cover outside the plan's stated hours is offered on a limited basis and is not guaranteed. After-hours work is charged at the emergency rate below. See terms. | Limited availability. Cover outside the plan's stated hours is offered on a limited basis and is not guaranteed. After-hours work is charged at the emergency rate below. See terms. |
| Channels | Email, ticket, phone | All channels + direct line |
| After-hours emergency | $225/hr | $200/hr (discounted) |
| Response targets | ||
| Critical | 4–8 hours | 1–2 hours |
| Medium | 8–24 hours | 2–8 hours |
| Low | 24–48 hours | 8–24 hours |
| Managed services | ||
| Helpdesk Support | ||
| Unlimited Remote Support | ||
| Device Monitoring & Patching | ||
| Software Management | ||
| Site Management | ||
| NovaTrack MSP | . Every asset we manage is added to NovaTrack automatically, so the lifecycle, warranty and depreciation view covers the whole estate without anyone entering it by hand. | . Every asset we manage is added to NovaTrack automatically, so the lifecycle, warranty and depreciation view covers the whole estate without anyone entering it by hand. |
| Managed EDR / AV | Not included. Endpoint protection is not part of Core. It can be bought a la carte as an add-on alongside a Core plan; contact sales for scoping. | |
| Available as add-ons | ||
| Mobile device management (MDM) | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. |
| Backup and disaster recovery | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. |
| Identity governance | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. |
| Penetration testing | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. |
| Compliance management | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. |
| Dark web monitoring | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. | Not included. Not part of Core or Core+. It can be bought a la carte alongside either plan and is quoted per engagement, because what it costs depends on the estate. Contact sales for scoping. |
Core
Core+
These are response targets and coverage windows, not a service level agreement. We do not publish an SLA.
Prices exclude tax and may change. See terms.
Add-ons
See add-on pricing and estimate how they'll affect your IT package with our easy-to-use estimate tool.
Add-ons, per month
Package Builder
Users
$60 per user / month, Base (1–14 users)
$60
Sites
$300 per site / month
$0
Managed EDR / AV
$6.50 per device / month
$0
Dark web monitoring
$50 per user / month
$0
Identity Governance
$30 per user / month
$0
Quoted add-ons
Scoped per engagement. Tick any you want and sales will quote them with your build.
Sites are charged per physical office. For more than 100 users, or more than a slider reaches, send us your build and we will quote it.
Client Hub
Access apps, manage services, and handle billing, all from the Client Hub® at no cost.
NovaTrack
Gain key insights into your IT assets, including ownership, lifecycle, location, and more. Start for free today, no contracts required.
NovaFlow
Manage employee onboarding and offboarding through tracked requests. Create custom policies for tasks that need to be completed based on the employee, role, or department.
NovaFlow
Onboarding and offboarding
Pricing
Included with an MSP Core Plan
NovaFlow is available exclusively to managed IT clients and is not sold separately. Contact us to get started.
Get startedFAQ
Common questions about cloud hosting, managed IT, and our apps. If yours is not here, ask us.
Mostly it comes down to how many people use the server. Spark includes 2 users, Nova 3, SuperNova 10, and HyperNova 20, and each can take more. If none of them fit, build a custom configuration and our team will price it for you.
Every package includes 30 days of nightly image backups, SSO (single sign-on), and antivirus and intrusion detection.
Yes. Each package includes a set number of users, and extra users are billed per user per month, from $80 on Spark down to $50 on HyperNova.
Yes. Extra memory, fast storage (NovaNitro), and bulk storage are added to your subscription in blocks, from $75, $75, and $25 a month respectively.
Every package includes 24/7 general support coverage except Spark, where support is limited strictly to server access issues. See terms.
SOC 2, HIPAA, NIST 800-53 and PCI.